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Delivery & Returns

Delivery & Returns

We aim to deliver your order as quickly and efficiently as possible. All orders placed before 4.00pm will be despatched the same working day (excluding weekends and bank holidays).

UK Standard Delivery (2-3 Working Days)

Standard UK delivery is £1 on all UK Deliveries

Please note that UK standard delivery includes all UK postcodes including The Channel Islands. Should you order from The Channel Islands we do have some weight restrictive products and postage will be shown and calculated when you check out.

UK First Class (1-2 Working Days)

First Class Royal Mail Delivery is £2.50 on all UK Deliveries

Please note that UK standard delivery includes all UK postcodes including The Channel Islands. Should you order from The Channel Islands we do have some weight restrictive products and postage will be shown and calculated when you check out.

You will be offered this option when you check out. 

Guaranteed Next Day Delivery (24 hours)

We charge £5.95 (regardless of order value) for any order required on a guaranteed next working day delivery service.

You will be offered this option when you check out.  

Please note that UK Guaranteed Next Day Delivery includes all UK postcode addresses with the exception of The Channel Islands.

(Please see section below).

 

Please note orders Required on a next day delivery service must be placed on our website by 2.00 pm.This allows us time to process and despatch it for a next day delivery. Any orders placed after 2.00 pm will not be delivered next day but the day after. Weekends and public holidays are not working days and unfortunately we cannot deliver on these days.

 

The Channel Islands (7-10 working days)

Carriage charge for the Channel Islands will be charged £16.95 for any delivery that contains weight restrictive items or on any order that requires a courier. This will be shown when you check out.

 

International Shipping

We can now offer International Shipping for Europe, USA and Australia / New Zealand. To ensure the cost is as low as possible we ask that you contact us at web@craftrange.com so that we can determine the postage cost for your order.

Where possible, Tracked Postage will be used.

You can get an idea of potential shipping costs by visiting our Worldwide Postage Page. Please note, this is only a guide and does not confirm what your postage will be as some parcels will be much smaller and lighter. Therefore, the price may well be lower.

 

Returns

You can return an item to us *subject to it being in an unused and brand new condition within 30 days of purchase for a full refund or exchange. This does not include products that have been tried or where packaging has been opened.

Should you wish to return or exchange an item you have purchased please contact us at web@craftrange.com providing your order number and the details of the item you would like to return. We will then provide details of our return address.

In the case of an exchange, postage and packing will be charged at £2.95.

For faulty items we ask that you return your purchase to us (obtaining a free postage receipt from Royal Mail). Upon receipt we will do our best to resolve the problem immediately. 

 

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