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Terms & Conditions

Terms & Conditions

Craftrange Terms & Conditions of use are as follows:

By accessing the Craftrange.com website and / or by placing an order via the website you agree to our terms and conditions.

Using the Craftrange.com website confirms that you accept these terms and conditions, whether you choose to register with us or order from us.  


Our contact details are as follows:

Craftrange.com

Unit 2 Boran Court

Network 65 Business Park

Burnley

Lancashire

BB11 5TH

General email: web@craftrange.com

Telephone number: 01282 833091

ACCESS

You will be able to gain access to most of the website without registering your details.  It is not necessary to register with us to place an order.  However, there are certain areas of the website that are only accessible to you once you register. 

ORDERING

Once you have placed an order and gone through the online checkout process you have placed an order with us.  As part of this process you will have been given the opportunity to check your order for content and to correct any errors.  Once you have confirmed your order, you will receive an 'order confirmation' e-mail.

Once we have despatched your order you will receive an 'order despatched' e-mail.

Should we not be able to fulfil an order placed by you we will contact you to offer a refund, an alternative item or the chance to have your item on back-order if it's not in stock. Where possible we aim to ensure stock levels are correct on the site at the time you purchase. However, this is not guaranteed and on occasion we may need to contact you to let you know.

We may refuse your order if the goods are not available, where we are unable to obtain authorisation for your payment or if there has been an error in a product listing or price of a product. 

PRICING

All prices include VAT (where applicable) at the current rates.

SHIPPING & DELIVERY

All products on our website are offered subject to availability. Craftrange.com aims to keep items in stock but on occasion an item may not be available in which case we will contact you to offer a replacement, refund or back order option. 

We despatch orders the same day of order (excluding bank holidays and weekends).  Delivery estimates are set out by Royal Mail and therefore, you should expect to receive your order within two to five working days (unless you have specifically asked and paid for faster delivery times).

Should your order not arrive after three days, we ask that you wait the five working days as laid out by Royal Mail before contacting us.

CANCELLATION AND RETURNS POLICY

All purchases made from Craftrange.com come with a money back guarantee, subject to the following conditions:

Any item you do not want must be as new, unopened and in the same condition as when it was despatched.

We do not offer postage paid for items you return to us that are in their original condition but that have been ordered in error or if you have changed your mind.

If an item is faulty we ask that you contact us via our 'contact us' page giving your name, email address, a contact number and details of the problem.

We will then tell you how to return the item.

We strongly advise you to obtain a proof of postage from Royal Mail.  This is essential if your parcel is lost as without it you will not be able to seek compensation for it from Royal Mail. A proof of postage is free from Royal Mail.

The provisions of our cancellation and returns policy do not affect your statutory rights.

SERVICE ACCESS

We endeavor to ensure that the Craftrange.com website will be available 24 hours a day. However, on occasion the website may be temporarily unavailable for maintenance or service reasons.  We will aim to get the site back up again as soon as possible.

REGISTRATION

To register with Craftrange.com you must be over 18 years of age. Registration is for a single user only.  Do not share any of your personal information such as your passwords with anyone else.  Should you suspect that someone else knows your details you should amend your details immediately and contact us.

DISCLAIMER

All information on the website is assumed to be accurate. However, we do not guarantee the accuracy and completeness of the material on the Craftrange.com website. We may make changes to the products via their title, description, quantities, weights and measures. Therefore, please check details thoroughly before ordering.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Any disputes arising from these terms and conditions shall be subject to jurisdiction of the English courts.

 

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